Our process
Most building disasters are coordination failures, not craftsmanship failures. This is the sequence we use to make sure the coordination is somebody's actual job.
Stages
9 defined
First visit
No charge
Updates
Fortnightly, written
Snag list
Closed before final payment
Foundation to handover
1 visit, no charge
Eddie comes to you. You walk the house or the site together and talk about what you actually want, not what a brochure says you want. If what you have in mind and what you want to spend do not meet, you will hear that on the first visit rather than three months in.
Half a day on site
This is the step most builders skip and the one that decides whether your quote holds. We get into the roof space, lift a drain cover, check what the walls you want removed are carrying, and look at the electrical board. Surprises found now are cheap. Found in week nine, they are not.
5 to 10 working days
A priced scope, broken into sections you can understand, with the specification stated and the exclusions listed. If something is provisional we say it is provisional and explain what will settle it. You should never have to guess what a line item covers.
Varies by council
If your job changes the footprint, the height or anything structural, it needs approved plans. We coordinate with your architect and engineer, keep the drawing set tight so it does not bounce back for corrections, and we do not start on site against an unapproved drawing.
Week 1
Protection down, dust barriers up, and the working zone sealed off from the part of the house you are still living in. Deliveries are scheduled so materials are not sitting in the weather or blocking your neighbour's driveway. Then the demolition happens, propped properly.
The long stretch
Beams, lintels, new walls, roof carpentry and covering, then waterproofing. This is the part of the job where quality is buried and never seen again, which is exactly why it gets photographed as it goes. You get a written update every fortnight against the programme.
Runs alongside
Plumbing, electrical and drainage go in against the drawing, set out to the millimetre rather than chased in afterwards. Registered trades, certificates issued for their work. Every position is checked against the kitchen and bathroom layouts before anything is closed up.
The visible weeks
Plaster, screed, tiling, joinery, stone, paint. Tiling is set out on a drawn grid before the first tile goes down so the awkward cut lands behind the door. Stone is templated on site after the carcasses are level. Nothing is rushed here, because this is the part you look at every day.
Final week
We walk the job with you and write the snag list together, then we fix it before we ask for the final payment rather than after. The house is properly cleaned, not builder-cleaned. You get the paperwork in one place.
Drag or swipe to move through the build
The three habits
Strip the process back and it comes down to three commitments that most disputes in this industry would never survive.
Half a day in the roof space and under a drain cover converts most of the risk in a renovation quote into a known line item.
Every variation is written, priced and approved before work starts. No end-of-job surprises, in either direction.
A slipped week reported on Friday can often be recovered. The same week reported at handover cannot.
Paperwork
A build should leave you with a house and a folder. The folder matters more than people realise, usually about five years later when you sell.
Sectioned quote
Inclusions, exclusions and specification, in language you can read
Build programme
Real dates and named milestones, updated fortnightly
Variation record
Every change priced and signed before it was built
Handover pack
Certificates, guarantees and approved plans in one place
Questions
Against measured progress at agreed stages, never in advance of work done. Every stage is defined in the quote so you know exactly what it covers before you sign. If you are ever significantly ahead of the value on the ground, something has gone wrong.
It gets written down, priced and sent to you before it is built. Nothing gets constructed on a verbal agreement and presented as a cost at the end. This single habit removes most end-of-job disputes in this industry.
A written update every fortnight as standard, with photographs, measured against the programme. On fast-moving jobs we go weekly. You should never have to ask where your project is.
Tell us while it is still easy to change. We would far rather rip out a course of tiling in week four than argue about it at handover. That is also why we do the snag list jointly and close it out before we ask for the final payment.
Yes, and we mean cleaned rather than builder-cleaned. Waste is removed as we go, not stockpiled on the pavement, and the house is handed over ready to live in.
Stage one starts here
The first visit costs nothing and commits you to nothing. It is genuinely just Eddie coming to look at what you have and telling you what he thinks.
Next step
No charge, no obligation, and a straight answer on whether the idea works.
